Delivery & Service Activation
Our products are 100% digital — there is nothing to ship. Here's exactly how and when you get access after you buy.
This Delivery & Service Activation Policy explains how Imaginatrix Technologies Pvt. Ltd. (doing business as "Imaginatrix", "we", "us", or "our") delivers its software-as-a-service products and licences. As all products are delivered electronically, no physical goods are shipped and there are no shipping charges, customs duties, or courier timelines.
What "Delivery" Means
Delivery of our Services is digital: it means provisioning your hosted account (or, for a lifetime licence, deploying or handing over the software) and giving you the credentials and links needed to access it. Delivery is deemed complete when access is made available to the email address on your Order.
Activation Timelines
- Account provisioning — after payment is confirmed and your requirements are captured, we provision your account and send access details, typically within 1–2 business days.
- Configuration & onboarding — we then configure your plans, taxes, branches, roles, and branding and import your data. Most customers are fully live within 3–5 business days; larger or multi-branch setups may take a little longer, as noted on the product page.
- Lifetime licence deployment — self-hosted or dedicated deployments are typically completed within 1–2 weeks, depending on your infrastructure and scope.
How You Receive Access
- Login URL and credentials are sent to the registered email on your Order.
- Onboarding and support are coordinated over email and a dedicated WhatsApp group.
- Invoices and receipts are delivered electronically by email.
International Customers
Because delivery is entirely electronic, our Services are available worldwide with the same activation process and no shipping or import considerations. Support is provided remotely over email, WhatsApp, and video across time zones.
Delays
Timelines assume timely receipt of the information, data, and approvals we need from you. Delays in providing these, or in third-party services (such as domain, payment-gateway, or device setup), may extend activation. We will keep you informed and work to minimise any delay.
Failed or Incomplete Activation
If we are unable to activate your Service due to reasons attributable solely to us, our Refund & Cancellation Policy applies. If you have paid and not received access within the expected window, contact us immediately and we will resolve it as a priority.
Contact Us
For any question about delivery or activation:
- Imaginatrix Technologies Pvt. Ltd.
- Astra Towers, Action Area IIC, Newtown, New Town, West Bengal 700135
- Email: hello@imaginatrix.in
- Phone: +91 973533 8865