Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all products and licences provided by Imaginatrix Technologies Pvt. Ltd. (doing business as "Imaginatrix", "we", "us", or "our"). It should be read together with our Terms & Conditions and your Order. Our aim is simple: you never pay for a service you can't use, and you're never locked in.

Try Before You Buy

Every product begins with a free, no-obligation demo on a setup close to your business. Because you evaluate the product before purchasing, please assess fit during the demo and onboarding — this is the best point to confirm the Service meets your needs.

Monthly Subscriptions

• You can cancel at any time from your account or by emailing us. Cancellation stops future renewals; access continues until the end of the current paid month.
• Monthly fees for the current period are generally non-refundable, as the Service was made available for that period.
• We do not charge cancellation fees.

Annual Subscriptions

• Cooling-off: if you cancel within 7 days of your first annual payment and have not substantially used the Service (beyond onboarding), you may request a full refund, less any non-refundable third-party costs and any setup work already performed.
• After the 7-day window, annual fees are non-refundable, but you may cancel to stop the next renewal; your Service continues until the end of the paid year.
• At our discretion, we may offer a pro-rata credit toward another product or a future term in genuine hardship or extended-outage situations.

Lifetime Licences

• Lifetime licences are one-time purchases. If the licence has not yet been deployed or delivered, you may cancel within 7 days for a refund, less any non-refundable third-party costs and setup work already performed.
• Once the software has been deployed, delivered, or its source/build handed over, the licence fee is non-refundable, as the deliverable cannot be "returned".
• Optional annual maintenance contracts (AMC) follow the annual-subscription rules above.

Setup, Onboarding & Migration Fees

Where onboarding, data migration, customisation, or training is quoted as a separate fee, it becomes non-refundable once that work has started, in proportion to the work performed. Work completed and delivered is billable even if you later cancel.

Non-Refundable Items

• Third-party costs purchased for you — domains, SSL, SMS/WhatsApp credits, payment-gateway charges, app-store fees, and API credits.
• Fees for periods already elapsed and for delivered, accepted work.
• Charges arising from your breach of the Terms or Acceptable Use Policy.

If We Fail to Deliver

If we are unable to provide a Service you have paid for, due to reasons attributable solely to us, and we cannot remedy this within a reasonable cure period after written notice, you are entitled to a refund of the fees for the affected, unusable period. Where an outage falls under our Service Level Agreement, the service credits described there are the primary remedy.

How to Request a Refund or Cancellation

• Email hello@imaginatrix.in from your registered email with your company name, invoice number, and the reason for the request.
• Requests should be raised within 7 days of the event giving rise to them (renewal, cancellation, or a service issue), unless a longer statutory period applies to you.
• We acknowledge requests within 3 business days and aim to resolve them within 15 business days.

Processing of Refunds

• Approved refunds are issued to the original payment method used for the transaction.
• Refunds are typically processed within 5–10 business days of approval; your bank or payment gateway may take additional time to reflect them.
• Refunds are made in the currency of the original invoice. We are not responsible for exchange-rate variation or intermediary bank charges.

Chargebacks & Disputes

Please contact us before initiating a chargeback — most issues are resolved quickly and amicably. Raising a chargeback without contacting us may delay resolution and may result in suspension of the Service while the dispute is investigated. Unresolved disputes are handled under our Terms & Conditions.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted here with a revised "last updated" date and apply to orders placed after that date; existing orders remain governed by the policy in force when they were placed.

Contact Us

For refund requests or questions about this policy:

• Imaginatrix Technologies Pvt. Ltd.
• Astra Towers, Action Area IIC, Newtown, New Town, West Bengal 700135
• Email: hello@imaginatrix.in
• Phone: +91 973533 8865